Which principle should guide patient navigators when gathering information about services?

Considering both public and private resource options is the most effective principle for patient navigators when gathering information about services. This approach allows navigators to cast a wide net in identifying resources that can meet the diverse needs of patients. Public resources often include government-funded programs that provide essential services, while private options may offer specialized care or support that public organizations cannot. By acknowledging and incorporating both types of resources, navigators ensure a holistic perspective that can truly benefit patients as they traverse the complexities of healthcare systems.

The rationale for this choice recognizes that patient needs can vary significantly, and a broader scope fosters a more comprehensive understanding of available services. This variety not only enhances resource access but also encourages collaboration between different types of organizations, ultimately improving patient outcomes. In contrast, focusing solely on large organizations, services with the most funding, or solely new services may limit the options presented to patients and fail to engage potentially valuable providers.