When should a patient navigator provide information to a patient in-person?

Providing information to a patient in-person is particularly important when in-depth explanations are necessary. This face-to-face interaction allows the patient navigator to address any nuances or complexities associated with the information being shared, which might not be effectively communicated through written materials or other forms of communication.

In-person meetings create an opportunity for the navigator to gauge the patient’s understanding and engagement, answer any questions on the spot, and provide reassurance or additional support as needed. This personalized interaction can significantly enhance patient comprehension and confidence in managing their health situation. Additionally, an in-depth explanation can foster a better understanding of resources or treatment options, allowing patients to make more informed decisions about their care.

Although other scenarios, such as the need for quick access to information or ensuring security of sensitive data, are also valid contexts for communication, the primary advantage of in-person meetings specifically relates to the complexity and depth of the information being discussed.