What is the best approach for a patient navigator when a person with cancer expresses an emotional response such as anger or frustration?

Encouraging the individual to express their feelings, showing empathy, and listening to understand is the most effective approach for a patient navigator when dealing with emotional responses like anger or frustration, especially in the context of cancer care. This approach fosters a supportive environment where the patient feels validated and heard, which can significantly enhance their overall experience and emotional well-being.

By actively encouraging the patient to share their feelings, the navigator demonstrates that they recognize the profound impact that a cancer diagnosis can have on a person's emotional state. Empathy is key; it helps to establish trust and rapport between the navigator and the patient. When patients feel understood and supported, it can lead to better communication, a greater likelihood of adherence to treatment plans, and improved outcomes.

Additionally, listening to understand allows the navigator to gain insight into the specific concerns or fears that may be driving the emotional response. This understanding can inform future interactions and enable the navigator to tailor their support to meet the individual needs of the patient more effectively.

While referring to a mental health professional could be appropriate in some cases, it is crucial to first provide a safe space for emotional expression. Ignoring the emotional response would not acknowledge the significance of these feelings, potentially alienating the patient and hindering their ability to engage