What is one way navigators can enhance patient experience in oncology?

Enhancing patient experience in oncology goes beyond just medical treatment; it involves supporting patients in numerous aspects of their journey. Offering holistic support that includes emotional and educational resources is particularly crucial. Navigators who address both the emotional and practical needs of patients can significantly improve their overall experience. Emotional support may involve counseling or access to support groups, helping patients cope with the psychological effects of a cancer diagnosis. Educational resources inform patients about their diagnosis, treatment options, and what to expect, empowering them to take an active role in their healthcare decisions. This combination of support creates a more comprehensive and empathetic approach to patient care, ultimately leading to better satisfaction and outcomes for patients.

The other options do not provide a well-rounded approach to enhancing patient experience. Providing only medical referrals limits the navigator's role to a purely clinical function without addressing the broader emotional and practical support patients need. Reducing patient appointments may not necessarily enhance the experience, as patients often require thorough discussions about their care. Focusing solely on follow-ups neglects the importance of proactive support in managing the patient’s journey and emotional needs.