To increase trust in the relationship with the patient and family, the patient navigator should:

Communicating often with the patient about how you can assist is vital in fostering trust within the relationship between the patient, their family, and the navigator. Regular communication keeps the patient informed about their options and the support available to them, which helps to alleviate anxiety and uncertainty during a challenging time like cancer treatment and navigation.

When a patient navigator actively engages in dialogue, it demonstrates a commitment to the patient’s well-being and encourages an environment where the patient feels valued and heard. This ongoing communication allows for the identification of specific needs and concerns, and adjustments to the support provided based on the patient's feedback. It reinforces the partnership between the navigator and the patient, ultimately enhancing trust.

In contrast, while making appointments, calling community resources, and sharing caregiver worries may offer practical support, these actions do not necessarily build trust to the same extent as open and frequent communication. These tasks are often more transactional and may lack the personal connection that dialogue provides. Thus, maintaining a communicative approach is essential for building and sustaining a trusting relationship.