Saying, "You're going through a lot, and we're here for you" is an example of what communication technique?

The phrase "You're going through a lot, and we're here for you" exemplifies the use of supportive phrases. This technique emphasizes empathy and understanding, acknowledging the challenges that the individual is facing. By expressing that support is available, it fosters a sense of safety and encourages further communication. Supportive phrases are crucial in oncology navigation, as they help to build rapport and instill confidence in patients, making them feel valued and understood during difficult times.

In contrast, active listening entails fully concentrating on what the patient is saying and providing appropriate feedback. Reflective phrases involve paraphrasing or repeating back what the patient has shared to clarify their feelings or thoughts. Open-ended questions are designed to encourage a more detailed response, allowing patients to express their experiences in their own words. While these other techniques play important roles in effective communication, the specific phrase in question is distinctly aligned with providing support.