If a patient navigator hears about a community resource that another person found helpful, what should they do with this information?

To effectively utilize information about a community resource that another person found helpful, it is essential for the patient navigator to first contact the resource directly to assess and gather information. This step ensures that they have accurate and up-to-date details about the service, including its availability, eligibility criteria, and any specific programs it might offer.

By reaching out directly, the navigator can gather firsthand knowledge, clarify any questions, and potentially establish a direct relationship with the resource provider. This approach allows the navigator to provide patients with reliable, specific information tailored to their needs, which enhances the navigator's ability to support patients effectively.

The other options may not provide the same level of security or reliability. For example, relying on a second-hand explanation from a family member might lead to misconceptions or incomplete information. Likewise, while adding the community group to a resource guide can be useful, it should only be done after proper vetting. Simply telling a patient about the resource without thorough verification could potentially mislead the patient, as the navigator would not have confirmed the resource's validity and appropriateness for the patient's specific situation.