If a patient is skipping doses of medication due to high costs, what should the patient navigator do?

The correct response emphasizes the importance of supporting the patient in addressing their financial concerns directly with their healthcare team. By facilitating open communication, the patient navigator can help ensure that the patient’s needs are acknowledged and that they receive the appropriate guidance. This might lead to exploring alternative solutions, such as adjusting the treatment plan, finding patient assistance programs, or accessing financial counseling resources.

Open dialogue can foster a better understanding of the patient's situation and potentially lead to changes that would make the medication more affordable. This approach prioritizes the patient’s autonomy and provides them with the tools to advocate for themselves when faced with barriers to their treatment.

In contrast, immediate financial intervention or maintaining confidentiality might seem considerate but does not effectively address the underlying issue of medication affordability and can lead to the patient feeling isolated or unsupported in managing their health care.