How should patient navigators prioritize tasks when working with multiple patients?

Prioritizing tasks based on the urgency of each patient's needs is a fundamental aspect of effective patient navigation. This approach ensures that the most critical situations are addressed first, which can lead to timely interventions and improved patient outcomes. In oncology, where patients may have complex and rapidly changing health situations, identifying and responding to urgent needs—such as managing symptoms, coordinating treatments, or addressing psychological support—is essential for optimal care.

Addressing urgent needs allows patient navigators to manage their time and resources effectively, ensuring that patients who require immediate attention receive it promptly. This prioritization fosters a patient-centered approach, where navigators not only facilitate access to care but also advocate for the timely resolution of issues that can impact a patient's treatment trajectory and overall well-being.

While other factors, such as insurance coverage or appointment history, may influence scheduling and care logistics, priority should always focus on the clinical urgency of the patient’s situation to provide the most effective and responsive care.