How can a patient navigator best support a patient facing transportation issues to appointments?

Identifying local transportation resources is the most effective way for a patient navigator to support a patient facing transportation issues to appointments. This approach not only addresses the immediate need for transportation but also empowers patients to access available services that they may not be aware of.

Transportation barriers can significantly affect a patient's ability to attend medical appointments, which is crucial for ongoing care, treatment adherence, and overall health outcomes. By proactively identifying various transportation options—such as community shuttles, ride-sharing programs, non-emergency medical transportation services, or volunteer driver programs—a navigator can offer tailored solutions that meet the specific needs of each patient.

While offering monetary assistance may seem like a direct solution, it doesn't build long-term independence and might not be sustainable. Telling patients to use public transport could overlook specific challenges the patient might face, such as physical limitations or unfamiliarity with transit systems. Similarly, asking the healthcare team for alternative solutions may not provide the immediate support needed and could delay addressing the transportation barrier.

Thus, by focusing on identifying local transportation resources, the navigator plays a crucial role in enabling patients to receive the necessary care and fostering self-sufficiency in overcoming logistical hurdles.