Asking a patient, "What can I do to help?" is an example of what communication technique?

The choice of "What can I do to help?" exemplifies an open-ended question, which is designed to encourage patients to express their thoughts, feelings, and needs in a more expansive way. Open-ended questions facilitate dialogue and help healthcare providers gather more comprehensive information about the patient’s situation, concerns, and desires.

By using this type of question, the healthcare provider opens the floor for the patient to share insights that might not have surfaced with a closed-ended question, which typically requires a more limited response. This technique fosters a supportive atmosphere and engages the patient in a partnership approach to their care. It empowers the patient by allowing them to articulate their specific needs and preferences, enhancing the patient-provider relationship.

This approach is instrumental in oncology navigation, as patients often have complex emotional and physical needs, and open-ended questions can help clarify these aspects, leading to a more tailored response from the healthcare team.