As the patient navigator, you discover the patient only speaks Spanish. What should you do?

Arranging for interpreter services is the most effective approach when a patient only speaks Spanish, as it ensures clear and accurate communication between the patient and healthcare providers. Professional interpreters are specifically trained to facilitate conversations in a healthcare setting, which includes understanding medical terminology and cultural nuances. This level of expertise not only helps in delivering information effectively but also reinforces the patient's understanding of their medical condition and treatment options.

Using an interpreter mitigates the risk of miscommunication that can arise from using casual family members or translation apps, which may not possess the necessary medical knowledge or ability to convey complex medical concepts accurately. Additionally, relying on family members may introduce biases or emotional influences that can affect the clarity of the information shared.

This option fosters a safe environment for the patient, allowing them to express themselves and ask questions freely, which is crucial in oncology care where understanding treatment options and outcomes can be complex and overwhelming. It aligns with best practices for patient navigation by ensuring that all patients, regardless of language barriers, receive equitable access to healthcare resources and information.